Applying for a New Connection
Required Documents
To apply for a new LESCO connection, applicants must provide certain supporting documents. These typically include a copy of their National Identity Card (NIC), proof of property ownership, and any other documents required depending on the type of connection being requested. Having these documents ready ensures a smoother and faster application process.
LESCO Demand Notice Fee
The demand notice fee for a new LESCO connection varies depending on the type of connection you apply for. To make the process easier, LESCO offers multiple payment options—you can pay the fee online, through a bank branch, or by using mobile banking services. This flexibility ensures that applicants can choose the method most convenient for them.
The estimated fee for demand notice:
- City areas: Rs-12660
- Rural areas: Rs-10830
it’s recommended to contact the concerned department of Lesco to confirm the fee.
Application Process
After filling out the application form and attaching the necessary documents, it should be submitted to the LESCO office. Once applied, it can take up to 15-20 days for a new connection to be processed. The good news is that you can access retirement and pension benefits through the EOBI (Employees’ Old-Age Benefits Institution).
Timeframe for Processing
LESCO aims to deliver a new connection within 15-20 days after receiving the application form from applicants. In the case of any delay, applicants will be informed.
Meter Replacement
Causes for Meter Replacement
If the old meter reading is faulty, or outdated, or the customer is facing any other problem, the meter must be replaced.
Application Process
Customers can apply online or in person, requesting a meter replacement, along with necessary documents to back up the request, such as a copy of NIC or ownership documents.
Timeframe for Meter Replacement
LESCO aims to replace the meter within 7-10 days after receiving the application form from applicants. The customer will be informed of the date and time when the meter replacement will take place.
Necessary Documents
Along with the application for meter replacement, customers must submit a photocopy of a National Identity Card or relevant ownership documents.
Complaints
LESCO Complaint Portal
Customers dissatisfied with LESCO’S services can register a complaint online via the LESCO complaint portal.
Procedure for registering complaints
To register a complaint, a customer must fill out the online form, including details of the problem they are experiencing. After submitting a complaint, LESCO’s customer service department will assess it, and a resolution will be given within 7-10 days.
Tampering of Meters
If you ever notice any tampering or unauthorized access to your electricity meter, it’s important to report it right away through the LESCO complaint portal. Prompt reporting not only helps protect your own connection but also plays a vital role in preventing fraudulent activities and ensuring the integrity of the electricity system.
Complaints against Unsatisfactory Services
If a customer is not satisfied with any LESCO service, he/she may raise a complaint through the LESCO complaint portal. A customer can also call the customer service hotline or visit the LESCO customer service center.